FREQUENTLY ASKED QUESTIONS
Check most frequently asked questions here, if you still need help then please contact us at email@example.com
Due to our speedy shipping application, we will no longer be able to cancel an order once it has been placed.
Unfortunately, once an order has been placed we are now unable to modify or change the shipping address.
In the unlikely event that you receive the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:
• Your order number
• The name of the item you did not receive
• The name of the item you received in it's place
• A clear photograph of the item you have received
Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
Yes, it is completely your choice! Due to its unique burst of flavours, our vodka is enjoyable on the rocks, or alternatively with a popular mixer such as Lemonade.
Until the dispatch date, pre-order products cannot be cancelled or refunded. Upon the dispatch date, the normal refund and returns policy applies.
We offer 14 days returns on all products that have not been opened or used. Returning is easy: simply head towww.auvodka.co.uk/returns/ enter your order info and follow the steps on screen for a hassle-free return.
Upon ordering, an email will be sent confirming your order. Your tracking information will also be included in this email, with a direct link to track your order.
To qualify for next day delivery, you must select 'Next Day Delivery' at checkout and ensure you order before 3pm Mon-Thu. Any orders after 3pm or over the weekend will be shipped out the next available day.
You are able to cancel your subscription after a minimum term of 3 months. To cancel, simply log in to your account and select 'Cancel subscription' from within the customer portal.
All subscription products will be sent out on the 3rd of each month, or the following working day if the 3rd falls on a weekend or public holiday. Delivery will be sent 1st class.
Content of each subscription will differ monthly. Every delivery will contain at least 1 70cl bottle plus extra exclusive items totalling to over £50 RRP.