Customer Services Advisor APPLY NOW

Swansea, UK
Full time

Established in 2015, AU Vodka has grown significantly with four distinct flavours that are widely recognised across the UK , and is now the best selling Super-Premium Vodka brand in the UK. Now exporting to over 20 countries, Au Vodka are looking for the perfect candidate to help continue this rapid growth.

Job Description/Responsibilities:

  • ✅ Dealing with customer complaints/ queries on all our social media platforms (Facebook, Twitter , Instagram)
  • 💬 Monitoring comments on all platforms and replying to customers in a friendly & timely manner
  • ⌚ Resolving customer complaints quickly & efficiently
  • 📁 Keeping accurate and up to date records including archiving


  • 📚 Grades A-C in Maths and English
  • 😄 Excellent communication skills
  • 💻 Basic computer skills
  • 📱 Good knowledge of social media
  • 💪 Confident and pro active approach to the workplace
  • 💯 Attention to detail

Benefits of joining the Au team:

  • 🚀 Opportunity to work in one of the fastest growing companies in the UK
  • ⚙️ A truly flexible working culture
  • 💡 A collaborative, creative and inspiring working environment
  • 🥗 Free Healthy fresh food served by our in-house chef at the Au HQ
  • 🏆 Discount on all Au Products for you and Family and Friends

Job Types: Full-time, Permanent

Salary: £20,000-£22,000 per year

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